BSidesSanFrancisco: A Security Conference

So very happy to be working at this year's BSides Security conference right across the Bay in San Francisco. This conference is such a cool idea: all the folks who don't make it on the roster of the BIG, well funded security conferences still have something to say. So let's let 'em talk. And all the folks who'd like to go to the BIG, heavily-sponsored conferences but don't want to pay hotel, airfare and steep prices...let's let 'em in for free! Tah-dah: you've got BSides. I could say more, but I'll map instead:

Maps of the Hero's Journey

Working with a team of facilitators at Genentech, I created a series of large-scale templates that were filled in during a celebration designed for participants to reflect on their year long study of the Hero's Journey. 

The Strongheart Fellowship Program and Grace's story

This map was created after I heard a beautiful and compelling talk given by Grace, a Strongheart Fellow and the founder of Strongheart, Zoe Adams. Grace shared her amazing life story with a group of leaders, focusing on how we all have to develop courage and wisdom to attain our goals. Zoe explained the mission of Strongheart and how their work with young people is changing the world. Please visit the Strongheart site here.

Live mapping: A leadership journey

This map was created while a small leadership team responded to the question, "What if the last three days could unleash the potential of 50,000 people and their families?".  Each executive in the room responded to the question while I captured their words and added related images. The acorn in the center of the map was a metaphor used through out the three days to help participants imagine what their work could become in the future.

Samuel Merritt University: World Cafe mapping

These maps were created during a World Cafe dialog among staff and faculty members of Samuel Merritt University. I helped to develop the questions used in the Cafe, and was happy to listen to the lively discussions and capture the output from the three rounds of conversation. Click on the image to see a larger version.

Driving Towards Solutions: Louisiana Department of Education

Here's a map I created in partnership with the Louisiana Department of Education and their Non-Tested Grades and Subjects (NTGS) group. The image portrays the NTGS journey towards developing ways to track student and teacher success in subjects that don't use traditional metrics such as Career and Technical Education. Members of the various NTGS Workgroups signed the road map to show their support of this vision of student achievement.

SINGLE CLICK ON THE IMAGE TO SEE A LARGER VIEW.

Sustainably Harvesting Questions

Here's a way to visually record the questions that emerge after a World Cafe dialog.

CLICK on the map to see a larger version.

Episode 1: How to Build a Business Case for Social Customer Service

I'm very proud to share this series of videos I co-created with Salesforce.com!These three videos are aimed at helping businesses and organizations utilize Social Media as a tool for their Customer Service departments; customers are communicating using Social Media everyday - so companies need to be using those tools as well!

After a series of meetings, I created small storyboard images based on each script. Then we shot for two full days at Pixel Corp studios in San Francisco; I created 55 large scale drawings on camera...all in ink...no pencil outlines for me! Once we shot the videos, the amazing Jennifer Stern took over and worked on editing.

I hear from a little Twitter bird that the videos are getting a good reception; I hope they will serve to help people communicate more effectively.

Episode 2: How to Calculate the ROI of Social Customer Service

Episode 3: How Social Customer Service Benefits the Entire Company

Here's the final installment in the three whiteboard animations I created with Salesforce.